Question 1

What is ARISA Visitor Visual?

Accepted Answer

A website analytics tool that renders your visitor traffic as a live 3D city instead of a spreadsheet — every page is a building, every visitor is a person walking through it in real time.

Question 2

Do I need to install anything?

Accepted Answer

Just one line of tracker script added to your site (shown in your dashboard once you create a site). No plugins, no build step — it works on any site that can host a <script> tag.

Question 3

Does the tracker slow my site down?

Accepted Answer

No — it loads asynchronously and doesn't block your page from rendering.

Question 4

What happens during the 7-day free trial?

Accepted Answer

You get full Pro-tier access regardless of the plan you picked, so you can see everything the product does before deciding what to pay for. A card is required to start (so we know you're real), but nothing is charged until the trial ends — and you can cancel any time before then with nothing charged at all.

Question 5

What's the difference between Starter, Growth, and Pro?

Accepted Answer

Mainly pageview volume, data retention, and which advanced features are unlocked (Traffic Intelligence, Purchase Celebrations, and Error Tracking on Growth+; Intent Scoring, the AI Mayor's Report, the AI page audit, real-time Slack/email alerts, and live chat on Pro). See the pricing table for the full breakdown.

Question 6

Is there an annual plan?

Accepted Answer

Yes — switch the billing toggle to Annual on the pricing table or when adding a site for about 10% off versus paying monthly.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, any time, from the Stripe Customer Portal linked in your billing settings — no phone calls, no "retention" flow. Cancelling stops future charges; we don't pro-rate partial periods.

Question 8

What data do you collect about my visitors?

Accepted Answer

Pages viewed, referrer, approximate location from IP (country/city), device/browser info, and — only if you add the optional call yourself — purchase events. No names or emails unless a visitor types one into your site's chat feature. Full detail is in our Privacy Policy.

Question 9

Is this GDPR compliant?

Accepted Answer

We built in the tools to help you be: a per-site IP-anonymization toggle and a one-click "delete this visitor's data" action, on every plan — privacy controls aren't a paid tier here.

Question 10

Can I invite my team?

Accepted Answer

Yes — owner/admin/member roles, invite by email. Billing stays owner-only; everything else (funnels, alerts, theme, visitor data) can be shared with admins.

Question 11

What happens if I exceed my plan's pageview limit?

Accepted Answer

Your site keeps working — new events beyond the cap just aren't recorded until your next billing cycle resets it.

Question 12

How does the referral program work?

Accepted Answer

Share your link from the dashboard sidebar. When someone you referred completes their first paid subscription, you get a free month automatically.

Question 13

What happens to my data if I cancel?

Accepted Answer

Your site's data is retained for your plan's usual retention window and then purged on the normal schedule, same as any other data — cancelling doesn't instantly wipe anything, but it also isn't kept forever.

Question 14

Can I watch a single visitor's session, like a session-recording tool?

Accepted Answer

Yes — click any visitor (live or in a past Replay) and hit "Watch this visit" to replay just their session, with the camera following them building to building. It's on every plan, subject to your plan's history window.

Question 15

Do you catch JavaScript errors on my site?

Accepted Answer

Yes, on Growth and Pro — uncaught exceptions and unhandled promise rejections set that page's building on fire in the live city, so a broken page is something you see, not something you have to go dig up in a separate error log.

❓ Frequently asked questions